Privacy Policy

TIDIN™ Tech operates this store and website, including all related information, content, features, tools, products and services (the "Services"). TIDIN™ Tech is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following:

• Contact details — name, address, billing address, shipping address, phone, email.
• Financial information — payment card and account details, transaction details, payment confirmation.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items you view, add to cart or wishlist, purchase, return, exchange or cancel.
• Communications — anything you include when contacting us (e.g. support inquiries).
• Device information — device, browser, network, IP address, and unique identifiers.
• Usage information — how and when you interact with the Services.

Sources of Personal Information

• Directly from you when you create an account, use the Services, or communicate with us.
• Automatically from your device through cookies and similar technologies.
• From service providers acting on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

• Provide, tailor, and improve the Services — process orders and payments, manage your account, arrange shipping, handle returns and exchanges, and personalize your experience.
• Marketing and advertising — send promotional communications and show relevant ads based on your activity.
• Security and fraud prevention — authenticate your account, secure payments, detect and investigate suspicious activity.
• Communicating with you — provide customer support and maintain our business relationship.
• Legal reasons — comply with applicable law, respond to legal process, and enforce our terms.

Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels and tags) to operate the Site, remember your preferences, analyze how the Site is used, and support marketing and advertising. Some cookies are essential; others are used for analytics and advertising. You can manage or disable cookies through your browser settings, though blocking certain cookies may affect functionality.

How We Disclose Personal Information

• With Shopify, vendors, and third parties who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping).
• With business and marketing partners to provide marketing and advertising services.
• When you direct, request, or consent to disclosure (e.g. shipping carriers, social login).
• With our affiliates or within our corporate group.
• In connection with a business transaction, legal obligation, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites operated by third parties. Review their privacy and security policies before using them. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child has provided personal information, contact us to request deletion.

Security and Retention

No security measures are perfect. We retain your personal information for as long as needed to provide the Services, fulfill orders, and meet legal, accounting, and tax obligations — typically up to seven years for transaction records. Account and contact information is retained until you ask us to delete it, subject to legal retention requirements.

Your Rights and Choices

• Right to Access / Know — request access to personal information we hold about you.
• Right to Delete — request deletion of personal information we maintain.
• Right to Correct — request correction of inaccurate personal information.
• Right of Portability — request a copy and transfer to a third party, in certain circumstances.
• Managing Communication Preferences — opt out of promotional email via the unsubscribe link in any marketing message.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests.

International Transfers

We may transfer, store and process your personal information outside the country you live in. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version here, update the "Last updated" date, and provide notice as required by applicable law.