Straightforward & Fair
Returns & Refunds
Here's how returns, cancellations, and refunds work on your TIDIN™ SOLO order.
Pre-Orders
Orders may be cancelled for a full refund any time before your order ships. Once shipped, pre-orders are final sale.
In-Stock Orders
We accept returns within 30 days of delivery. Product must be unused and in original packaging.
How To Return
Email jay@tidintech.com with your order number and reason for return. If approved, a return shipping fee will be deducted from your refund.
Defective Products
Defective products are covered under our Product Warranty.
Customized Orders
We do not accept returns on customized orders (custom length).
Last updated: June 2026